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Customer Care

Shipping Fees

Rockabilly Jr. offers flat rate shipping to keep everything neat and easy! The rates are:

Australia: $10.00

Australia Express Post: $15.00

New Zealand: $15.00

Rest of the World: $25.00

 

Shipping Terms

Rockabilly Jr. accepts no responsibility for loss or damage to your package in transit. If there are any delays or concerns with your package once posted, (including the rare case of your package not arriving) Rockabilly Jr. is not liable, as we have no control once the package is with our couriers. In this instance please contact us and we will provide you with a tracking number. Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Please ensure the address you give us is full and correct before you checkout. Once your package has been posted using the address you have listed, we accept no responsibility for packages sent to the wrong address.

Timeframes

Once your order has been dispatched (1-2 days), your order should arrive within 7 working days, (Australia only). If you would like to use express shipping, there will be an option for this at checkout and it should arrive within 3 business days. This will depend on the time of day you place your order and your location to a CBD.

For international shipping please allow up to 15 business days for your package to arrive.

Exchanges

Rockabilly Jr offers an exchange on items that are faulty or the wrong size only. If this is the case, your item needs to be sent to us at your expense. The item must be in its original condition, unworn, un-soiled, un-washed and with all tags attached. The item will be inspected by our team before an exchange is approved. You will also need to pay shipping costs for your exchanged item to reach you. Refunds will only be granted if an item is faulty, as determined by the team at Rockabilly Jr.

Sale Items

There will be no refunds, exchanges or credits given on sale items. 

Conditions

If your question has not been answered here please write us an email info@rockabillyjr.com.au We would love to hear from you!